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About Woodrock Care

Our Values & Mission

Service Delivery Charter

About Woodrock Care

Woodrock Care is a leading home care provider, with a dedicated team of Care Workers and Support Workers throughout the region.

We are registered with the Care Quality Commission (CQC) and we are systematically monitored and regulated for purpose of meeting the requirements of the Care Standards Act. Audits are conducted internally and regulated by the CQC.

Our service encompasses many facets of care ranging from short call visits to 24-hour care, Live in Care and Specialist Care. We also provide home care services with an array of care staff.

As a forward-thinking company, we continually aim for innovative approaches to delivering a high-quality service. Striving to make the extra effort, all of our staff undergo psychometric testing which helps our clients better understand the strengths and weaknesses of staff and make more informed decisions about hiring.

Our Values

Expert care delivered with compassion

As a private company and not beholden to shareholders, we have greater flexibility to invest in our services, particularly in the critical areas of staff recruitment and retention and ongoing training. Our central domiciliary team ensure that we embrace and implement new initiatives and best practice.

We have strong organizational support, ensuring our care staff are freed up from administrative tasks and can concentrate on the key duties of delivering care. As a supplier to a number of local authorities and CCG's we have gained vast experience in delivering home and community support in many different types of care environments. We believe that this experience will be of significant added value to our customers.

Our Mission

Our mission is to bring compassionate, personalised care directly to your doorstep, and nationwide ensuring that you or your loved ones can enjoy the highest quality of life in the place you feel most comfortable and secure.

What Sets Us Apart

  • CQC Regulated: Fully registered and monitored by the Care Quality Commission
  • DBS Checked Staff: All care workers undergo enhanced DBS screening
  • Psychometric Testing: Comprehensive assessment of all care staff
  • Specialist Training: Ongoing professional development programs
  • 24/7 Service: Round-the-clock care available
  • Person-Centered Care: Tailored to individual needs and preferences
  • Comprehensive Coverage: Short visits to 24-hour care
  • Quality Assurance: Regular monitoring and quality reviews

Our Services

We offer short term and long term support with a trained and dedicated team of Care workers and Support Workers. Our range of services include:

🏠

Live-In Care

24/7 support in the comfort of your own home with dedicated live-in carers

🏘️

Domiciliary Care

Flexible home care visits from 30 minutes to several hours daily

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Dementia Care

Specialized dementia support for men with trained care professionals

🌙

Night Care

Waking nights and sleep-in care for overnight support and reassurance

Respite Care

Temporary relief for family carers with professional short-term support

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Companion Care

Social interaction and emotional support to combat loneliness

Service Delivery Charter

Customer service and commitment to our clients is the driving force behind our organization. We strive to get it right, first time, every time.

Our key aims and objectives are to deliver exceptional service levels to all of our clients, to better understand their views and opinions on what constitutes outstanding service delivery from a care provider. Following this process, we conducted comprehensive staff workshops to establish a Service Charter that addresses the key points highlighted.

Our organizational strategy is to ensure we deliver on all of the points listed, in order to guarantee that our clients receive the exceptional level of service they deserve.

Our Service Commitments

  • Communicate in a timely fashion with our clients. Response times should be no more than 30 minutes for scheduled care and 15 minutes for urgent requests.
  • Support our clients' requirements by achieving consistent reliability in care provision.
  • Measure and benchmark our service delivery standards through regular client reviews and feedback.
  • Address any complaints or issues within twenty-four hours and resolve within seven working days.
  • Only provide staff with the appropriate experience and skill set required by each client. Comprehensive assessment taken at initial visit to fully understand requirements.
  • Before their first shift, provide staff with complete briefing and orientation including service details, location, and access arrangements.
  • Ensure our care team has full handover procedures with updated client information systems.
  • Operate a strict reliability policy to ensure we only provide dependable care staff.

Experience the Woodrock Care Difference

Discover how our commitment to quality and compassionate care can make a difference in your life or the life of your loved one.

Call us on +447498921975

Contact Us Today
CQC Regulated QCS NACAS Healthier Business Group